Frequently Asked Questions (FAQs) about Switchpoint Community Resource Center

Sometimes a simple change in direction can get a person out of homelessness and on track for a better life.  For so many people struggling with the reality of homelessness, Switchpoint was the beginning of that much needed change.

In 2013, St. George City was seeking a solution for the growing homeless population that often comes with community growth.  The current shelter had been utilized to its full extent and was tired, run down and didn’t provide opportunities for anything but a night by night band aid to those who were experiencing homelessness.

An ambitious new vision of an all-in-one resource center for the homeless and others in dire financial straights, Switchpoint, offers case management and a full array of services to try and get struggling individuals and families back on their feet, back to work and back into a home.

Switchpoint Community Resource Center takes a variety of resources available throughout the community and coordinates between different entities to offer more comprehensive help to the homeless and those struggling with poverty, with help from more than a dozen community partners, including charities like United Way Dixie, the Dove Center and the Salvation Army as well as governmental agencies such as the Department of Workforce Services, the Department of Motor Vehicles and Washington County School District.

By focusing on a more individualized approach — case managers for each client, cooperation with more than a dozen area nonprofits and government agencies — Switchpoint has been able to get more results than a more traditional homeless “shelter,” where housing and food is offered but usually not much else.

It Takes All of Us

The motto of Switchpoint is “It Takes All Of Us” which couldn’t be more true.  Without the surrounding community and volunteers willing to donate their time and means, Switchpoint would not be able to function nor would it be as successful.  The core of Switchpoint’s work is the dream that one day families will no longer be struggling to make ends meet.  That they will have the skills they need to be self-sufficient and thriving.  By implementing the Switchpoint model of providing case management tools, community resources, education and job skill training, we can stop the cycle of poverty in Washington County.  We can end homelessness for our community, one life at a time.

Switchpoint Community Resource Center

At the heart of Switchpoint Community Resource Center, where, at any given time, about 80 individuals, families and veterans are turning their lives around, receiving the community help they need all while getting love and acceptance to help them overcome their past.  While searching for a place to call home, they live in a caring environment designed to build up and assist them on their journey to self-sufficiency.

Switchpoint Community Resource Center provides many opportunities for clients to volunteer in their community as well as develop job skills through their on-site emergency food pantry, nearby thrift store and doggy daycare, Bed ‘n’ Biscuits.  Switchpoint believes that clients need to earn what they receive.  Through volunteering at the shelter, food pantry, thrift store or Bed ‘n’ Biscuits, clients earn Switchbucks that they can accumulate during their stay and redeem for necessary items, such as dress clothes for interviews, basic hygiene items or tokens for use of the on-site laundry facilities.


About the Emergency Shelter

  1. How many rooms does the Switchpoint Emergency Shelter have?
  2. What are the operating hours of Switchpoint Emergency Shelter?
  3. What is in a typical room?
  4. Where are clients mainly from?
  5. Is there a time limit to stay at the emergency shelter?
  6. What volunteering opportunities are available at Switchpoint Emergency Shelter?
  7. How is the work done by Switchpoint funded?
  8. Are there any other  Switchpoint locations?


  1.  Switchpoint Emergency Shelter has 17 rooms and 81 separate beds available for single males, females and families.  Switchpoint has three separate sleeping areas to accommodate many situations of homelessness.
  2. Homelessness doesn’t take weekends or holidays.  That is why Switchpoint Emergency Shelter is open 24 hours a day, 7 days a week to assist individuals, families and veterans who may be experiencing homelessness.
  3. A typical room at Switchpoint has four bunk style beds with a sink, toilet, shower and window.  Rooms are divided into three sections, male, female and family living area.
  4. Most of the clients experiencing homelessness are families from Washington County, Utah.  However, we do have individuals who come to Switchpoint from all across the country.
  5. Switchpoint does not have a time limit for clients.  However, clients need to be actively engaged in their own success by meeting with their case manager and working on their action plan for self-sufficiency.  As long as clients are progressing on their path, they are welcome to continue their stay at Switchpoint.
  6. Switchpoint Emergency Shelter has a number of ways to volunteer.  These may include working in the community garden, cooking and serving meals in our kitchen or helping with laundry services to name a few.
  7. Switchpoint Community Resource Center and Emergency Shelter is funded mostly by donations of community members and well wishers.  We also receive some funding from foundations, businesses and the state of Utah.  Donations to Switchpoint Community Resource Center are tax deductible.  Our accounts are fully audited and the annual report is available here.
  8. Switchpoint Community Resource Center and Emergency Shelter has one location at 948 N. 1300 W.  However, Switchpoint also has an on-site emergency food pantry as well as two off-site job training sites.  The Switchpoint Thrift Store is located at 935 N. 1300 W.  Our doggy daycare site, Bed ‘n’ Biscuits is located just up the street at 1206 W. Sunset Boulevard.  Both of these job training sites provide volunteering opportunities for the community and a chance for individuals facing homelessness to learn job skills and build their resume improving their marketability for future employment.